bet28 Privacy Policy: How We Handle Your Personal Data

1About This Privacy Policy

This Privacy Policy describes how bet28 ("we", "us", "the Platform") collects, stores, uses, and protects personal information provided by players ("you", "the User") when using the bet28 website and all associated services.

This policy applies to all players registered with bet28 in the Philippines and covers all interactions with the platform — including account registration, game play, deposits, withdrawals, and communications with the support team. It should be read alongside the Terms & Conditions.

2Data We Collect

bet28 collects personal information that is either provided directly by you during registration and use of the platform, or gathered automatically as part of how the platform operates. The categories of data collected include:

• Registration data: Full name, date of birth, email address, mobile number, and residential address provided during sign-up.
• Identity verification (KYC) documents: Government-issued ID, proof of address, or other documents submitted to verify your identity and age.
• Financial data: Deposit and withdrawal transaction records, payment method details (excluding full card or account numbers), and transaction amounts in Philippine Peso.
• Account activity: Game history, betting records, session logs, and VIP tier progress across all game categories.
• Device and technical data: IP address, browser type, operating system, and device identifiers collected automatically when you access the platform.
• Communications data: Records of support conversations, email correspondence, and any messages sent through in-platform chat tools.

bet28 collects only what is necessary for the operation of your account, compliance with legal obligations, and the delivery of a secure gaming experience.

3How We Use Your Data

Personal data collected by bet28 is used for the following purposes:

• Account management: Creating, verifying, and maintaining your player account on the platform.
• Identity and age verification: Confirming that you are eligible to play — specifically that you are 21 years of age or older and located in the Philippines.
• Transaction processing: Facilitating PHP deposits and withdrawals via your chosen payment method, and maintaining an accurate record of all financial activity on your account.
• Platform personalisation: Displaying relevant game recommendations, VIP tier status, and promotional offers based on your activity and preferences.
• Security and fraud prevention: Monitoring account activity to detect unusual patterns, prevent unauthorised access, and protect both players and the platform from fraud.
• Legal and regulatory compliance: Retaining records as required by anti-money laundering (AML) obligations and other applicable laws.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of service over time.

4Payment Information

All financial transactions at bet28 are processed in Philippine Peso (PHP). When you make a deposit or request a withdrawal, your transaction details are processed through the payment provider you have selected — such as GCash, Maya, or your Philippine bank's online banking service.

bet28 does not store full payment account numbers or card details on its servers. Payment transactions are processed through secure, encrypted channels. Financial records, including deposit amounts, withdrawal requests, and transaction timestamps, are retained for the period required by AML compliance obligations.

5Data Sharing and Third Parties

bet28 does not sell, rent, or share your personal data with third-party advertisers or marketing companies. Your data may be shared in the following limited and necessary circumstances:

• Payment processing partners: Transaction data is shared with the payment provider you have selected in order to complete your deposit or withdrawal in PHP.
• Identity verification services: KYC documents may be processed by a third-party identity verification provider to confirm your eligibility to play.
• Legal obligations: Where required by law, regulation, or a valid legal request from an authorised authority, bet28 may be required to disclose certain account or transaction information.
• Platform service providers: Technical partners involved in running the platform infrastructure — such as hosting, security monitoring, and customer support tools — may have limited access to data as necessary to provide their services.

Any third party with access to your data is bound by confidentiality obligations and may only use your information for the specific purpose for which it was shared.

6Cookies and Tracking Technologies

bet28 uses cookies — small data files stored on your device — to support the proper functioning of the platform and improve your experience as a player. Cookies are used for the following purposes:

• Session management: Keeping you logged in during your gaming session and maintaining the security of your account connection.
• Preference storage: Remembering your language, display, or game preferences between sessions.
• Analytics: Understanding how players navigate and use the platform so that we can improve functionality and fix issues.
• Security: Detecting unusual patterns in session behaviour that may indicate fraudulent activity or unauthorised access attempts.

bet28 does not use third-party advertising cookies or behavioural targeting cookies that track your activity outside of the platform. You may manage or disable cookies through your browser settings, but note that some platform features may not function correctly if essential cookies are blocked.

7Data Security

bet28 implements technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or loss. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the platform.
• OTP (One-Time Password) verification required for login and sensitive account actions.
• Access controls that limit internal access to personal data on a need-to-know basis.
• Regular security reviews and monitoring of the platform infrastructure.

While bet28 takes reasonable steps to protect your data, no system is entirely immune to risk. You are encouraged to use a strong, unique password and enable OTP verification on your account. If you suspect your account has been compromised, contact the support team immediately.

8Data Retention

bet28 retains personal data for as long as your account is active and for the period required by applicable legal and regulatory obligations after account closure. Specifically:

• Account registration data and KYC documents are retained for the duration of your account and for a minimum statutory period following closure.
• Transaction records, including all PHP deposit and withdrawal history, are retained in line with AML record-keeping requirements.
• Support and communications records are retained for a reasonable period to allow for dispute resolution and service improvement.

Once the applicable retention period has passed, personal data that is no longer required will be securely deleted or anonymised in accordance with our internal data management procedures.

9Your Data Rights

As a registered bet28 player, you have rights over your personal data. You may exercise these rights by contacting the support team at [email protected] with your request and account details.

Note that some requests — particularly deletion requests — may be limited where bet28 is required to retain data for legal, regulatory, or fraud prevention purposes. The support team will explain any limitations when responding to your request.

10Minors and Age Policy

bet28 does not knowingly collect personal data from individuals under the age of 21. The platform is strictly restricted to players who are 21 years of age or older. Age verification is a mandatory step during account registration, and KYC checks are conducted to confirm eligibility.

If bet28 becomes aware that personal data has been collected from a player who does not meet the minimum age requirement, the account will be immediately suspended, the data will be reviewed, and the matter will be handled in accordance with applicable law. Any winnings associated with an underage account will be voided.

11Changes to This Privacy Policy

bet28 may update this Privacy Policy from time to time as the platform evolves or in response to changes in applicable laws and regulations. When material changes are made, the revised policy will be published on this page with an updated review date.

For significant changes that affect player rights or how your data is used, bet28 will make a reasonable effort to notify you via your registered email address or through a notification visible within your account. Continued use of the platform after a revised policy has been posted constitutes your acceptance of the updated terms.

12Contact and Data Requests

For any questions, concerns, or formal requests related to this Privacy Policy or the handling of your personal data at bet28, you may reach the support team through the following channels:

• Email: [email protected] — for data access, correction, or deletion requests
• Live chat: Available through your account dashboard after logging in
• FAQ: Visit the FAQ page for answers to common questions about accounts and privacy

When submitting a data-related request, please include your registered email address and a brief description of your request. The support team will respond within a reasonable timeframe and may ask for identity verification before processing sensitive requests.